Customer Testimonials

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DealerRater Feb 1, 2024

Adam was great and mindful. He was genuine and candid. He did his best to make me happy, I'd say he went above what I expected. Him and the manager at Mercedes Akron were terrific! Thank you both for getting me into the new vehicle and helping me with my situation after surviving a car crash!

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DealerRater Jan 23, 2024

I worked with Adam. It was a very easy and fast process! Great communication! Pretty much effortless from my end. From the moment they contacted me to receiving the car it only took about 1.5 weeks. The car got shipped right to my driveway in the middle of a winter storm! Talk about dedication!

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DealerRater Jan 23, 2024

Joe and Greg are the best! I would never go anywhere else! Time and time again they exceeded all my expectations. It feels like a partnership

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DealerRater Nov 8, 2023

All went over and above to make the experience very enjoyable, would recommend to everyone k

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DealerRater Oct 22, 2023

Excellent service and accommodative for any request. creative in finding solutions to over come challenges satisfying customers

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DealerRater Oct 4, 2023

Greg Gillenwater is my salesman who has always taken excellent care of all my needs. Service has been good.

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DealerRater Sep 21, 2023

Very helpful and knowledgeable staff. Shaun Thompson was my salesperson and he took very good care of me. He was patient and there was no pressure from him to but a car.

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DealerRater Sep 20, 2023

This dealership is hands down the best. They are all very friendly and helpful and we received great service

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DealerRater Sep 20, 2023

Adam was amazing to work with. He made the online purchase process seamlessly easy. He was extremely responsive and helpful, and we couldn’t have asked for a better experience!!! We will definitely be back when looking for another vehicle. We are thrilled with our purchase and can not say enough about how easy it was to make the transaction with Adam. He was outstanding!!!!!

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DealerRater Sep 20, 2023

Very quick and easy process with Sean. We are very happy with our new vehicle.

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DealerRater Aug 18, 2023

amazing next-level service! joe somehow landed an amazing china blue mfkt g550 & jayda effortlessly completed the sale & even personally delivered the vehicle - many thanks! hoping this is the first of a series - many thanks mb of akron!

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DealerRater Aug 8, 2023

Incredible dealership! Always a pleasure. Team is very accommodating and kind. We have been going to Mercedes Benz of Akron for years and will continue to do so.

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DealerRater Jun 2, 2023

Everyone interacted with was friendly, courteous, and professional. Excellent buying experience. My brother is also customer.

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DealerRater May 20, 2023

This dealership was awesome!!! They ensured that I was treated with dignity and I felt like I was apart of the family. I LOVE my vehicle.

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DealerRater May 2, 2023

I just had service done on my vehicle with Juliana, she was excellent. The loaner car was awesome. There is no reasons to go anywhere else for service. I had some time to kill, so I perused the showroom for a few minutes. The team was friendly and greeted me to make sure I was taken care of.

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DealerRater May 2, 2023

great pricing, service, delivery and product knowledge. friendly , honest, detailed sales persons. very trust worthy

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DealerRater May 1, 2023

great service. this was my 5th purchase and they did a great job always friendly

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DealerRater Apr 20, 2022

My experience was very easy, quick and completed professionally. I'm not happy about having to use both of my prepaid oil changes when I only have less than 13,000 miles on my vehicle.

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DealerRater Apr 8, 2022

Although I did not buy a car here working with them is a wonderful experience.

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DealerRater Mar 25, 2022

Great experience. This was our second purchase from Akron MB. They were able to Get us in and out with our new vehicle very quickly. The salesman and finance person were very friendly and helpful. We will be back when it’s time for a replacement.

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DealerRater Mar 14, 2022

Aaron Woods and Joe Arno were great to work with and were very accommodating, especially during this crazy time of little to no available stock. Aaron followed up several times once we left the dealership and then again after dropping our car off at the house. This was Aaron's second transaction and he did a great job.

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DealerRater Mar 11, 2022

Best dealer ever I delt with.Helpfull every way Lot of expertise a good advice.Willingnes to work with you

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DealerRater Feb 26, 2022

Excellent in all regards. Shaun the salesperson was excellent, the car is great. The entire buying experience was first class. Will definitely buy my next Mercedes from them

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DealerRater Feb 18, 2022

My sales man and finance manager is really good they make easy paper work and explain very nicely

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DealerRater Feb 11, 2022

Anna, our service advisor has been consistently knowledgeable, accommodating, helpful, communicative and responsive. Technicians have always provided top quality work and have corrected work (at no cost) when there has been a problem. We use the firm for all needs associated with our 2008 R350, and 2012 GLS. Highly recommend!

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DealerRater Jan 14, 2022

Emergency tire blowout. Vehicle towed to dealership and they did an awesome job of providing replacement tire by the end of the day. A lifesaver - thank you!

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DealerRater Jun 16, 2021

Derek Stone is Amazing. This is the 3rd vehicle I have brought from him. Always Courteous and Professional and he knows exactly what will work for me. I Feel like I’m with friends when I go to the Dealership to car hunt. Great Job Derek.

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DealerRater Feb 21, 2021

I had picked up a GLC 43 from Nathan Beaver recently and he was very helpful throughout the whole process. I am very pleased with the help and support I had received, I highly recommend asking for Nathan I will be going back to him for future Mercedes.

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DealerRater Feb 7, 2021

Nathan was very helpful, tended to our needs, followed up with us very professionally, all through covid and these trying times. I felt very comfortable and sure that I was buying a great car. Great experience, great sales person!

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DealerRater Feb 5, 2021

Nathan beaver was awesome! He handled everything thing in my transaction. From vehicle delivery to trade in of my existing MB...obtained terrific financing too! You have a customer for life...warmest regards..John Hawley

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DealerRater Jan 18, 2021

Clean, no xxxxxxxx very professional made a deal and it was done instantly salesman was fantastic quiet place to do businessCar was delivered as promised they gave me a great price and was shipped just like they said great people to do business with Nate was just The king ,a great gu!

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DealerRater Dec 4, 2019

I traded in my GLA lease for a GLC last week. Salvatore was my Sales Consultant and he was AMAZING. Super responsive and helpful. I basically purchased the car online and he texted me photos and personally made sure my floor mats and audio cords, etc. we’re in the vehicle at delivery. He followed up to make sure I didn’t have any questions - and just to make sure that I’m loving my car! Go to MB of Akron and ask for Salvatore!

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DealerRater Sep 24, 2019

I see the negative reviews, but perhaps the new management has done wonders for this place. I inquired about purchasing via email and did the transaction remotely. Car was ordered, ceramic coated, and on schedule. Great communication the whole way through and everyone at the dealership was very nice and helpful. Kudos to Bonnie Kanor for starting the process and Jayda Nagy for seeing us through with the sale. A great car buying experience - nice to know you can trust this dealer when traveling out of state to pick up a car that was ordered. Thanks again!

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DealerRater Sep 26, 2017

Nathan was a pleasure to work with and made the transaction very easy. The negotiation process was concise and pleasant. Nathan was responsive and I would definitely purchase another vehicle from Akron Mercedes Benz!

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DealerRater Apr 29, 2017

Great staff and buying experience. Just picked up a new C3004M. We thought we were going to have to order a 2018 model after searching without luck for a fully loaded model. MBofA was able to locate and secure a vehicle and get it to us in a week

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DealerRater Mar 1, 2017

I had a great experience in securing a 2017 E300. I felt appreciated from beginning to end in the process. There was no pressure to purchase anything extra. I plan to continue with Mercedes-Benz of Akron going forward. Gregg and Melanie were terrific.

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DealerRater Feb 19, 2017

Great staff and buying experience. The dealer near me was unable to locate a car that I picked out and MBofA was able to secure the vehicle.

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DealerRater Jan 9, 2017

I have a great experience in Akron Mercedes. Nathan is a very nice guy and I will come back if I 'm going to buy another one.

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DealerRater Jan 7, 2017

I have been going to Ganley Mercedes of Akron for many years and have always been personally welcomed and treated like family by everyone from receptionist to my salesperson to the service manager and staff. As a result of the efforts of my salesman, Jim Brink, over the years to match my needs and financial status with the perfect car, I have developed a rare trust in a this dealersip. The personal treatment of the service department, as well, has fostered further this trusting relationship. I honestly feel like I am being treated like family at Ganley. I cannot say ...

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DealerRater Jan 7, 2017

Greg went out of his way to help me.very pleased.only problem was not getting anything from Mercedes Financial on the payments.Had to get online.but got it handled.

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DealerRater Jul 28, 2015

Nathan L Beaver and his brother John, who worked across the street at Ganelys other dealership in Akron, Ohio made my purchase of a new vehicle a calming and delightful experience. I can't recommend anyone better to deal with than Nathan Beaver, he was attentive, polite , and very helpful. The Ganley dealership in Akron is a great place to buy a vehicle. Sincerely, Linda Gross

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DealerRater Jun 21, 2015

Jim B. was relaxed, friendly and helpful. He showed us the basics of how the vehicle operated and set us loose on a test drive. He knew the vehicle would sell itself and it did! This was our first Mercedes -Benz dealership shopping experience and we see a long and healthy relationship moving forward. It is refreshing to have fun buying a vehicle! We also go to meet Brian M. who operates this and several other locations of Ganley auto. Brian was professional, personable and clearly sets the tone at Mercedes-Benz of Akron.

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DealerRater Mar 5, 2013

He was very professional and listened to our needs. Derek was not pushy and very patient and went out of his way to explain everything about the car.

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DealerRater May 31, 2010

Dave was very friendly right from the start of our experience. He was super knowledgeable about the vehicle we were test driving and even when we told him we wanted to check out other cars he gave us a referral. My wife and I knew we had to buy from him. Everyone else from the sales manager to the finance manager was so nice and we felt very comfortable buying a car from them. We would send anyone we know out there because of the experience we had.

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