Customer Testimonials
Derek Stone, Sales Consultant, went above and beyond to find the best deal with our trade and finance solution. Very happy with the dealership and the purchase of a used GLE350 in perfect condition. Without a doubt, Derek Stone is the person to go to for a car deal!
Derek Stone made the purchasing experience unlike the typical characterization of car salespersons. Speaking the truth regarding the utility of the options availabe and practicing the art of listening were two traits of salesmanship that were the keys to the sale.
Everything part of the car buying process was great. Just wished they would be open an hour later since it’s almost summer and that would help customers get there after finishing work.
My buying experience at this dealership, especially with Derek Stone was second to none. Excellent communication & honesty. I will be back.
Our experience at Mercedes-Benz of Akron was fantastic. All of the people we met with are True professionals even the owner came over to make sure that we were completely satisfied
I purchased my AMG GLE53 in June of 2024, and Adam was my sales person. He was knowledgeable, and knew exactly what I needed to do to fall in love with that car. I’ve had two services done now and worked with Julianna both times. She is professional, kind and understanding. The concierge service that is available is amazing. The drivers have all been so kind and courteous. I was in an Audi before this, and would 100% say the service and this beautiful car have made me a lifelong customer!
Working with Anna in service unlike other Mercedes-Benz dealerships and service representatives. Understands customer needs, keeps updated, and works with mechanics to explain and diagnose issues. Excellent.
Nate was great, the sale went smoothly I can only say good things about the sales process. My choice of vehicle is another story I purchased a pre-owned Volvo which I will never do again. Volvo dealers and support are terrible to work with.
It was best I have ever had. I’m 76 and bought many cars. Go ganley. Go Mr stone
Derek Stone is awesome! So easy to work with, reliable and so knowledgeable! Everyone has been so responsive - the maintenance dept is great to work with too!
Excellent and highly professional, clear work of the employees of the Mercedes Benz dealership of Akron. I would especially like to note O'Karma Adam with whom I communicated directly. Constantly in touch, providing all the necessary information and knowing how to work perfectly with the client. I am absolutely satisfied with the communication with him and the result of this communication. Thank you. Alexandr Vyboischik
Pleasant experience. No pressure. Show room was excellent salesmen were great. Will definitely go back.
Adam and Joe were very helpful and kind. Their service was excellent! Thanks for all they did for me!
Great place, great people! Very friendly people! Great personality! Very understandable and helpful!love to buy my cars!Thank you Mercedes-dealer!
The GM, Joe is the best hands down. We have purchased cars from all over the area and Joe gives us the best service without a doubt, not even close actually!! Does not do the normal car dealer xx. where he has to come back 8 different times, it's just really refreshing working with him to get our car. Thanks Joe!
Caring prompt professional The service advisor are on point they are responsive and great to deal with
From the minute I walked in the dealership Jo Arno and Tyler Garcia greeted me with respect and professionalism. Chad Lozon was a big help as well and a wealth of information in my new vehicle journey. Big thank you to Derek Stone as well! Amazing team
Excellent customer service started with Shaun Thompson our sales representative was very friendly, knowledgeable, patient and very good listener then we work with Denise Shanafelt and it was not any different from Shaun then we worked with Tyler and he was extremely knowledgeable about the car and extremely patient with us to make sure we understand everything so that confirm our opinion more about the quality of the customer service in the dealership
Outstanding experience -even for an out-of-state purchase. Joe was wonderful to work with, insuring prompt delivery of complete paperwork and transfer of the car. Efficient and thorough in all aspects of the process. I would highly recommend.
Great dealership to work with, very professional, and helpful. This was my 3rd Mercedes purchase from different areas of the country...by far the best I have worked with. Highly recommend.
The dealership is an exceptionally clean dealership. My experience was a pleasant one, thanks to the friendly, knowledgeable and professional staff members.
Joe and Shaun have been pleasant to work with. They are quick to answer any questions and are efficient in how they work. Would buy another car here!
I had a very good experience here, received enthusiastic advice and support from the staff, and greatly appreciate the support from Shaun.
Professional and made the process of purchasing the vehicle comfortable Joe and Nathan worked the deal on my trade that made sense to me and as a result they got a Porsche and I got a Mercedes.
Second vehicle purchased from this dealer. They are responsive, efficient, patient, knowledable and kind. Had the vehicle we wanted and didn’t try to steer us in another direction as two other dealers had done.
Great service and the entire team, finance, sales, management are excellent. This is my 3rd car acquired from MB of Akron.
Great customer service, salesman was spot on, no problems, great experience, will do it again in the future
Adam was great and mindful. He was genuine and candid. He did his best to make me happy, I'd say he went above what I expected. Him and the manager at Mercedes Akron were terrific! Thank you both for getting me into the new vehicle and helping me with my situation after surviving a car crash!
I worked with Adam. It was a very easy and fast process! Great communication! Pretty much effortless from my end. From the moment they contacted me to receiving the car it only took about 1.5 weeks. The car got shipped right to my driveway in the middle of a winter storm! Talk about dedication!
Joe and Greg are the best! I would never go anywhere else! Time and time again they exceeded all my expectations. It feels like a partnership
Dan the service manager had a terrible attitude after my sprinter was towed to them by Mercedes roadside assistance. He threw a fit that he didn't have room to store it and that he had customers scheduled out 2 weeks. I was out of town and relied on Mercedes customer service for best place to go. I would have understood customers who were scheduled cone first, but the attitude I got because I didn't have an appointment for a sudden breakdown was not anything I have ever experienced. I would not recommend Mercedes of Akron. I decided to payifor ... Read More DealerRater - Nov 8, 2023
All went over and above to make the experience very enjoyable, would recommend to everyone k
Excellent service and accommodative for any request. creative in finding solutions to over come challenges satisfying customers
Greg Gillenwater is my salesman who has always taken excellent care of all my needs. Service has been good.
Very helpful and knowledgeable staff. Shaun Thompson was my salesperson and he took very good care of me. He was patient and there was no pressure from him to but a car.
This dealership is hands down the best. They are all very friendly and helpful and we received great service
Adam was amazing to work with. He made the online purchase process seamlessly easy. He was extremely responsive and helpful, and we couldn’t have asked for a better experience!!! We will definitely be back when looking for another vehicle. We are thrilled with our purchase and can not say enough about how easy it was to make the transaction with Adam. He was outstanding!!!!!
Very quick and easy process with Sean. We are very happy with our new vehicle.
amazing next-level service! joe somehow landed an amazing china blue mfkt g550 & jayda effortlessly completed the sale & even personally delivered the vehicle - many thanks! hoping this is the first of a series - many thanks mb of akron!
Incredible dealership! Always a pleasure. Team is very accommodating and kind. We have been going to Mercedes Benz of Akron for years and will continue to do so.
Everyone interacted with was friendly, courteous, and professional. Excellent buying experience. My brother is also customer.
This dealership was awesome!!! They ensured that I was treated with dignity and I felt like I was apart of the family. I LOVE my vehicle.
I just had service done on my vehicle with Juliana, she was excellent. The loaner car was awesome. There is no reasons to go anywhere else for service. I had some time to kill, so I perused the showroom for a few minutes. The team was friendly and greeted me to make sure I was taken care of.
great pricing, service, delivery and product knowledge. friendly , honest, detailed sales persons. very trust worthy
great service. this was my 5th purchase and they did a great job always friendly
My son and I do most of are own work on are cars brought my Mercedes e350 up after putting plate conductor in transmission my self not a hard job was 2.5 hours from start to finish but the part needed to be programmed to the car sooo this is where the issue started your not to run the car to till it is programmed to the the car because it could further damage other things towed it up to get programmed and they did but after programming you have to run and heat the fluid up to temp and put ... Read More DealerRater - Dec 8, 2022
My experience was very easy, quick and completed professionally. I'm not happy about having to use both of my prepaid oil changes when I only have less than 13,000 miles on my vehicle.
Although I did not buy a car here working with them is a wonderful experience.
Great experience. This was our second purchase from Akron MB. They were able to Get us in and out with our new vehicle very quickly. The salesman and finance person were very friendly and helpful. We will be back when it’s time for a replacement.
Aaron Woods and Joe Arno were great to work with and were very accommodating, especially during this crazy time of little to no available stock. Aaron followed up several times once we left the dealership and then again after dropping our car off at the house. This was Aaron's second transaction and he did a great job.
Best dealer ever I delt with.Helpfull every way Lot of expertise a good advice.Willingnes to work with you
Excellent in all regards. Shaun the salesperson was excellent, the car is great. The entire buying experience was first class. Will definitely buy my next Mercedes from them
My sales man and finance manager is really good they make easy paper work and explain very nicely
Anna, our service advisor has been consistently knowledgeable, accommodating, helpful, communicative and responsive. Technicians have always provided top quality work and have corrected work (at no cost) when there has been a problem. We use the firm for all needs associated with our 2008 R350, and 2012 GLS. Highly recommend!
Emergency tire blowout. Vehicle towed to dealership and they did an awesome job of providing replacement tire by the end of the day. A lifesaver - thank you!
I contacted Jayda (sales rep) on June 17th to inquire on a 2021 G550. I let her know I was about to purchase a used G550 until I seen theres pop up on Cargurus. She stated a customer had backed out of a deal and they had just listed the G550. I submitted my credit application w/ Jayda. She contacted me later that day and stated she could not get me approved. Which was weird because I was already approved at another dealership for the same amount. So I then went secured my own financing. I called back June 19th and ... Read More DealerRater - Jun 19, 2021
Derek Stone is Amazing. This is the 3rd vehicle I have brought from him. Always Courteous and Professional and he knows exactly what will work for me. I Feel like I’m with friends when I go to the Dealership to car hunt. Great Job Derek.
AVOID this dealership…I bought a 2021 GLC300 2.5 months ago. The salesman quoted 10k mile service intervals with cost alternating at $250, then $350 at 20k miles and back to $250 at 30k and so on. I arrived for first service today and was told $310 and next one is $489 at 20k mark and so on. That is a large discrepancy! Also, on the phone and at appointment time I was told one hour and 15 minutes to perform service. I’m still sitting here at the hour and 45 minutes mark with no contact from service advisor yet. I no longer believe anything this dealership says….
I had picked up a GLC 43 from Nathan Beaver recently and he was very helpful throughout the whole process. I am very pleased with the help and support I had received, I highly recommend asking for Nathan I will be going back to him for future Mercedes.
Nathan was very helpful, tended to our needs, followed up with us very professionally, all through covid and these trying times. I felt very comfortable and sure that I was buying a great car. Great experience, great sales person!
Nathan beaver was awesome! He handled everything thing in my transaction. From vehicle delivery to trade in of my existing MB...obtained terrific financing too! You have a customer for life...warmest regards..John Hawley
Clean, no xxxxxxxx very professional made a deal and it was done instantly salesman was fantastic quiet place to do businessCar was delivered as promised they gave me a great price and was shipped just like they said great people to do business with Nate was just The king ,a great gu!
Bad customer service. Please do yourself a favor and go shop anywhere else, unless you want to be mistreated. They are not responsable, poor communication, and they treat you as if you are just a joke... To add don't text them, they ask you to text in order to mock you specially Nathan Beaver.
I traded in my GLA lease for a GLC last week. Salvatore was my Sales Consultant and he was AMAZING. Super responsive and helpful. I basically purchased the car online and he texted me photos and personally made sure my floor mats and audio cords, etc. we’re in the vehicle at delivery. He followed up to make sure I didn’t have any questions - and just to make sure that I’m loving my car! Go to MB of Akron and ask for Salvatore!
I see the negative reviews, but perhaps the new management has done wonders for this place. I inquired about purchasing via email and did the transaction remotely. Car was ordered, ceramic coated, and on schedule. Great communication the whole way through and everyone at the dealership was very nice and helpful. Kudos to Bonnie Kanor for starting the process and Jayda Nagy for seeing us through with the sale. A great car buying experience - nice to know you can trust this dealer when traveling out of state to pick up a car that was ordered. Thanks again!
The worst customer service ever .
i got called for recall service . I went first time , then after 30 min they told me the repair piece is not available , so I left !!!
Next time they called me , and I scheduled my car pick up between 8-9 am !!! I waited till 10 no nobody showed up .
Around 1040 , I called them to check ,they connect me to the driver that was lost in Cleveland downtown, and he doesn’t have GPS and he doesn’t know how to use google maps , waze , or apple map !!!! I tried to help him to find my place,but ... Read More DealerRater - Dec 27, 2017
Nathan was a pleasure to work with and made the transaction very easy. The negotiation process was concise and pleasant. Nathan was responsive and I would definitely purchase another vehicle from Akron Mercedes Benz!
Great staff and buying experience. Just picked up a new C3004M. We thought we were going to have to order a 2018 model after searching without luck for a fully loaded model. MBofA was able to locate and secure a vehicle and get it to us in a week
I had a great experience in securing a 2017 E300. I felt appreciated from beginning to end in the process. There was no pressure to purchase anything extra. I plan to continue with Mercedes-Benz of Akron going forward. Gregg and Melanie were terrific.
Great staff and buying experience. The dealer near me was unable to locate a car that I picked out and MBofA was able to secure the vehicle.
I have a great experience in Akron Mercedes. Nathan is a very nice guy and I will come back if I 'm going to buy another one.
I have been going to Ganley Mercedes of Akron for many years and have always been personally welcomed and treated like family by everyone from receptionist to my salesperson to the service manager and staff. As a result of the efforts of my salesman, Jim Brink, over the years to match my needs and financial status with the perfect car, I have developed a rare trust in a this dealersip. The personal treatment of the service department, as well, has fostered further this trusting relationship. I honestly feel like I am being treated like family at Ganley. I cannot say ... Read More DealerRater - Jan 7, 2017
Greg went out of his way to help me.very pleased.only problem was not getting anything from Mercedes Financial on the payments.Had to get online.but got it handled.
Buying on the internet not recommended here. My 2013 CPO GL550 needed significant cosmetic and mechanical work after I bought it - significant additional money and time spent. Not something you expect from a CPO at this price. Zero post sales support - rep did not return email or phone calls. I own both a CPO Audi and BMW (also bought over the internet) - I would rate my buying experience here at the bottom. Not sure if it's Mercedes in general or just this dealership.
Nathan L Beaver and his brother John, who worked across the street at Ganelys other dealership in Akron, Ohio made my purchase of a new vehicle a calming and delightful experience. I can't recommend anyone better to deal with than Nathan Beaver, he was attentive, polite , and very helpful. The Ganley dealership in Akron is a great place to buy a vehicle. Sincerely, Linda Gross
Jim B. was relaxed, friendly and helpful. He showed us the basics of how the vehicle operated and set us loose on a test drive. He knew the vehicle would sell itself and it did! This was our first Mercedes -Benz dealership shopping experience and we see a long and healthy relationship moving forward. It is refreshing to have fun buying a vehicle! We also go to meet Brian M. who operates this and several other locations of Ganley auto. Brian was professional, personable and clearly sets the tone at Mercedes-Benz of Akron.
He was very professional and listened to our needs. Derek was not pushy and very patient and went out of his way to explain everything about the car.
Dave was very friendly right from the start of our experience. He was super knowledgeable about the vehicle we were test driving and even when we told him we wanted to check out other cars he gave us a referral. My wife and I knew we had to buy from him. Everyone else from the sales manager to the finance manager was so nice and we felt very comfortable buying a car from them. We would send anyone we know out there because of the experience we had.